Projects
Work undertaken in freelance and employed roles
in Service Design and Social Innovation
in Service Design and Social Innovation
Value proposition, financial modelling and service redesign for volunteer led community meal charity
Refugee Action
Co-production of a toolkit to introduce refugee organisations to an Early Action approach
BRASP
Discovery sprint to enable Bristol refugee organisations to scope needs for a local service directory
BRASP
Discovery sprint to enable Bristol refugee organisations to scope needs for a local service directory
Citizens Advice Scotland
Prototyping and evaluating the potential of a chatbot to increase capacity of the national bureaux network
Money Talk Team
Transitioning a centralised helpline service to a distributed model using chatbot technology
Patient Advice & Support Service
Co-design of information architecture and content for a new chatbot to triage clients complaining to the NHS
Working with
Organisations in the public and third sector
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