Hi, I'm Niki
Service Designer.
Facilitator.
Researcher.

About me
I'm a human centred designer with a background in education and community development.

I'm passionate about design for social innovation to help people and planet working with like-minded organisations.

I enable organisations to understand, integrate and evaluate innovation methods by bringing creativity, calm, clarity and bucket loads of people skills to the process.
View CV
Services
  • Service design
    I collaborate with people to research, co-design, develop and improve systems, services, programmes and learning experiences.
  • Facilitation
    I train, coach and work alongside teams to help them feel confident in design thinking, research methods and to engage with a diverse range of people.
  • Research
    I use innovative approaches to research and evaluate social innovation projects and practice, and share findings in accessible ways.
Projects
Work undertaken in freelance and employed roles
in Service Design and Social Innovation
Local Welcome
Discovery and design sprints to update the value proposition, redesign volunteer onboarding journeys, website and toolkits
Refugee Action
Co-production of a toolkit for the refugee sector to help introduce and embed an Early Action approach
Citizens Advice Scotland
Co-design of architecture and content to prototype chatbots to triage and increase adviser capacity
Norwich City Council
Testing methods of capturing and sharing neighbourhood insights with citywide stakeholders and local residents
Magdalen Street EATS
Co-creating community led social learning programmes for community cohesion and wellbeing
Design Club
Developing a sustainable model and volunteer offer through co-design with volunteer mentors
Testimonials
"I was excited to work with Niki for her design skills. What she brought, in reality, was far more than this. Her patient, thoughtful, humble and insightful perspective helped me shape and transition the entire organisation. Niki is a delight to work with."

Ben Pollard - CEO, Local Welcome
"Niki possesses an exceptional ability to analyse complex problems and devise innovative but accessible solutions, often going above and beyond to ensure the best outcomes and communicating it so effectively to all partners."

George Eckton - Director of Advice Services, Citizens Advice Scotland
"Niki is brilliant at bringing people together, building trustful relationships and developing complex projects to produce usable user centred products. She's a pleasure to work with and understands the complexity of working with the voluntary sector."

Pascale Gayford - Good Practice Manager, Refugee Action